Shipping policy
Processing Time All orders are processed within 2–5 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Rates & Delivery Times We offer the following shipping options within the United States:
- Standard Shipping (5–9business days): $5.29
- Expedited Shipping (2–3 business days): $9.00
Shipping rates and delivery times may vary based on your location.
International Shipping We currently ship to select international destinations. International orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer. Delivery times for international orders vary by destination and are typically 10–21 business days.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your shipment through the carrier's website.
Lost or Damaged Packages Ascend Collective is not responsible for packages lost or damaged in transit. If your order arrives damaged, please contact us within 7 days of delivery at [support email] with photos of the damage and we will work to resolve the issue.